Terms & Conditions

Effective Date: 21 August 2026

Welcome to Mr Cool Services. These Terms & Conditions govern the use of our website and the provision of our AC, appliance repair, home maintenance, plumbing, and related services in Riyadh, Saudi Arabia.

By booking, requesting, approving, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About Mr Cool Services

Business Name: Mr Cool Services
Service Area: Riyadh, Kingdom of Saudi Arabia
Website: mrcoolservices.cc
Phone: +966 505 574 260
Email: mrcoolservices.info@gmail.com

Mr Cool Services provides AC repair and maintenance, AC cleaning, Freon/refrigerant services, AC installation and uninstallation, AC relocation, appliance repair, plumbing, and general home maintenance services.

2. Service Visit Charges

General Service Visit

A SAR 89 visit charge, inclusive of VAT, applies when a customer requests a standard service visit but does not proceed with the service after the technician's inspection.

If the customer proceeds with the service, the SAR 89 visit charge will be adjusted against the final service invoice.

Emergency Service Visit

A SAR 129 emergency visit charge, inclusive of VAT, applies when an emergency service is requested but the customer does not proceed with the service after the technician's inspection.

If the customer proceeds with the emergency service, the SAR 129 visit charge will be adjusted against the final service invoice.

These visit charges may apply where the technician has already been dispatched, including situations where the customer is unavailable or cancels after dispatch.

3. Inspection and Quotations

Our technician may inspect the equipment or service area before providing a quotation.

The quotation is based on the condition of the equipment and the information available at the time of inspection.

No repair or additional work will commence without the customer's approval of the quotation.

If additional faults or requirements are discovered during dismantling, testing, cleaning, or repair, a revised quotation may be provided. Additional work will only be performed after customer approval.

4. Pricing and Additional Charges

The quoted service price may not include additional parts, materials, special equipment, access requirements, or work that was not reasonably identifiable during the initial inspection.

Additional costs may apply for items including, but not limited to:

  • Replacement parts

  • Copper pipes

  • Drain pipes

  • Electrical cables

  • Insulation

  • AC brackets

  • Refrigerant/Freon

  • Special access equipment

  • Scaffolding

  • Lifting equipment

  • Additional drilling or installation work

  • Other materials or services required to complete the job

Customers will be informed of applicable additional costs and approval will be obtained before proceeding with additional work.

5. Multiple Units and Large Jobs

For customers requesting service or repair for multiple AC units, appliances, or other equipment, the quotation may be based on the number, type, condition, accessibility, and individual service requirements of each unit.

For villas, offices, commercial properties, buildings, or other large/multiple-unit projects, Mr Cool Services may provide a separate quotation and payment arrangement based on the scope of work.

6. Payment Terms

Full payment is due upon completion of the approved service.

We currently accept:

  • Cash

  • Bank transfer

  • STC Pay or other available digital payment methods

Card payments are not accepted.

The customer is responsible for settling the approved invoice promptly after completion of the service.

7. Cancellation and Rescheduling

Cancellation Before Dispatch

Customers may cancel a booking before the technician is dispatched without a service visit charge.

Cancellation After Dispatch

If the customer cancels after the technician has been dispatched, the applicable SAR 89 general visit charge or SAR 129 emergency visit charge, inclusive of VAT, may apply.

Customer Unavailable

If the technician arrives at the agreed location and the customer or authorized representative is unavailable, the applicable visit charge may apply.

Repeated Rescheduling

Mr Cool Services reserves the right to require a new booking or apply the applicable visit charge where a customer repeatedly reschedules appointments.

8. Replacement Parts and Materials

Replacement parts will not be installed without customer approval.

Special-order parts may require full or partial advance payment before ordering.

Customer-supplied replacement parts are not accepted for installation.

Replacement parts may be subject to the applicable manufacturer or supplier warranty, where available and applicable.

Additional materials required to complete a service will be charged separately where applicable and will be communicated to the customer before installation or use.

9. 30-Day Service Warranty

Mr Cool Services provides a 30-day service warranty applicable to all services, subject to the conditions and exclusions in these Terms & Conditions.

The warranty generally applies only to the same issue or service originally performed by Mr Cool Services.

The warranty does not automatically cover new, unrelated, or independently occurring faults.

Warranty Void Conditions

The warranty may become void if, after our service:

  • Another technician or company repairs or modifies the same equipment.

  • The customer or another person opens, dismantles, modifies, relocates, or interferes with the serviced equipment.

  • The equipment is misused or negligently operated.

  • Physical damage occurs.

  • The issue results from an electrical or power-supply problem.

  • Water damage or another external cause affects the equipment.

  • A new or unrelated fault develops.

  • The issue results from normal wear and tear.

Replacement parts are subject to the applicable manufacturer/supplier warranty where applicable.

If a valid warranty claim is accepted, Mr Cool Services will inspect and, where appropriate, rectify the covered issue in accordance with the applicable warranty terms.

10. AC and Refrigerant Services

Freon/Refrigerant Refill

A Freon/refrigerant refill does not automatically include leak detection or leak repair unless specifically quoted and approved.

If an AC has an existing refrigerant leak, the refrigerant may escape again unless the underlying leak is properly addressed.

A refrigerant refill does not guarantee that the AC will achieve the expected cooling performance where other faults or equipment conditions affect cooling.

AC Installation and Relocation

Additional materials or work required for installation or relocation may be charged separately, including:

  • Additional copper piping

  • Drain piping

  • Electrical cables

  • Insulation

  • Brackets

  • Wall drilling

  • Special access

  • Scaffolding or lifting equipment

  • Other required materials

Such additional work will be subject to customer approval.

AC Deep Cleaning

The 30-day warranty applies to the cleaning service itself, subject to the warranty conditions.

The warranty does not cover new, unrelated, pre-existing, or subsequently developed equipment faults.

11. Existing and Hidden Conditions

The technician may discover pre-existing, hidden, or previously undetectable problems during inspection, dismantling, cleaning, testing, or repair.

Such problems may require additional work or parts.

Mr Cool Services will communicate any additional requirements and obtain customer approval before proceeding.

12. Safety

Mr Cool Services reserves the right to refuse, postpone, or stop work if the technician determines that the working conditions are unsafe or could pose a risk to people, property, equipment, or the technician.

This may include unsafe electrical conditions, unstable equipment, hazardous access, structural problems, dangerous working heights, or other unsafe circumstances.

13. Customer Responsibilities

The customer is responsible for:

  • Providing reasonable and safe access to the equipment and service location.

  • Providing accurate information about the problem.

  • Informing the technician about known previous repairs, modifications, or issues.

  • Providing a reasonably safe working environment.

  • Removing or protecting valuable, fragile, or personal belongings near the work area.

  • Obtaining any required landlord, building management, compound, or property permissions.

  • Providing access to required electricity, water, or other utilities where necessary.

  • Paying separately for approved special equipment or access requirements where applicable.

Where scaffolding, lifting equipment, or other special access equipment is required, the associated cost may be charged separately after customer approval.

14. Pre-Existing and External Problems

Mr Cool Services is not responsible for faults, damage, or conditions that existed before our technician arrived.

This includes, where applicable:

  • Existing structural damage

  • Damaged walls or ceilings

  • Existing pipe damage

  • Defective drainage

  • Existing electrical wiring problems

  • Unstable voltage or power supply

  • Pre-existing equipment damage

  • Corrosion

  • Improper previous installation

  • Unauthorized modifications

  • Other external conditions outside our control

15. Electrical and Power Issues

Mr Cool Services is not responsible for equipment faults caused by unstable voltage, electrical wiring, circuit breakers, power supply problems, or other external electrical conditions.

If an electrical condition creates a safety risk, we may stop or refuse the service until the condition has been safely resolved.

16. Customer Modifications After Service

If the customer or another technician/company repairs, modifies, relocates, opens, dismantles, or otherwise interferes with the serviced equipment after Mr Cool Services has completed the service, the applicable 30-day service warranty may become void.

17. Refunds

Once a service has been completed, service charges are generally non-refundable, except where required by applicable Saudi law or otherwise agreed by Mr Cool Services.

Installed replacement parts are generally non-refundable, subject to applicable manufacturer/supplier warranty terms and applicable law.

If a customer changes their mind after work has started or the service has been completed, the customer remains responsible for payment for work already performed and approved.

Advance payments for special-order parts may be non-refundable where the part cannot be cancelled, returned, or refunded by the supplier.

18. Warranty Claims

A customer requesting warranty service may be required to provide the original invoice, booking details, or other information reasonably necessary to verify the service.

Mr Cool Services may inspect the equipment before determining whether a reported issue is covered by the warranty.

If the issue is determined to be outside the warranty scope, additional charges may apply.

19. Appointment Times

Appointment times are generally provided as an estimated arrival window rather than a guaranteed exact arrival time.

Delays may occur due to traffic, previous appointments, emergency calls, weather conditions, access issues, unforeseen service requirements, or other circumstances beyond our reasonable control.

Mr Cool Services will make reasonable efforts to communicate significant delays where possible.

20. Technician Assignment

Mr Cool Services may assign or change technicians based on availability, experience, technical requirements, location, scheduling, or the nature of the requested service.

21. Booking Confirmation

A service request or appointment is considered confirmed only after Mr Cool Services confirms the booking.

Submitting an inquiry, contact form, message, or service request does not necessarily constitute a confirmed appointment.

22. Customer and Service Information

Mr Cool Services may collect and retain information reasonably necessary to provide and manage services, including:

  • Customer name

  • Phone number

  • Email address

  • Service address

  • Equipment information

  • Service history

  • Quotations

  • Invoices

  • Warranty information

  • Booking details

This information may be used for service management, customer support, quotations, warranty administration, invoicing, and related business purposes.

23. Service Communications

Customers may be contacted by phone, WhatsApp, SMS, email, or other available communication methods regarding:

  • Bookings

  • Appointment confirmations

  • Technician visits

  • Quotations

  • Service updates

  • Payments

  • Warranty matters

  • Customer support

24. Photos and Service Documentation

Technicians may take photographs of equipment or relevant work areas when reasonably necessary for:

  • Inspection

  • Documentation

  • Quotation

  • Service records

  • Warranty verification

Mr Cool Services may use customer/service photographs for marketing purposes only with the customer's permission.

25. Limitation of Liability

To the extent permitted by applicable law, Mr Cool Services shall not be responsible for indirect, incidental, special, or consequential losses arising from equipment failure or service-related circumstances.

This may include, where legally permissible, loss of business, loss of income, inconvenience, or other indirect losses.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable Saudi law.

26. Force Majeure

Mr Cool Services shall not be considered in breach of these Terms & Conditions for delays or failure to perform caused by circumstances beyond our reasonable control, including severe weather, traffic restrictions, government restrictions, emergencies, natural events, supply shortages, utility failures, or other unforeseen circumstances.

27. Complaints and Dispute Resolution

Customers are encouraged to contact Mr Cool Services first regarding any complaint or service concern.

We will make reasonable efforts to review and resolve legitimate complaints and warranty concerns.

If a dispute cannot be resolved directly, it may be referred to the competent authorities or courts in the Kingdom of Saudi Arabia in accordance with applicable law.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Nothing in these Terms & Conditions is intended to restrict, remove, or waive any mandatory consumer rights or protections provided under applicable Saudi law.

29. Changes to These Terms & Conditions

Mr Cool Services reserves the right to update, modify, or amend these Terms & Conditions from time to time.

Any updated version may be published on this website and will become effective upon publication unless otherwise stated.

Customers are encouraged to review the Terms & Conditions periodically.

30. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable under applicable law, that provision shall be interpreted or modified to the extent necessary, and the remaining provisions shall continue to remain effective.

31. Entire Agreement

These Terms & Conditions, together with any approved quotation, invoice, service agreement, warranty terms, and other applicable written service documents, constitute the terms governing the relevant service provided by Mr Cool Services.

Where there is a conflict between these Terms & Conditions and a specific written agreement or quotation accepted by the customer, the specific agreed terms may apply to the extent permitted by applicable law.

32. Contact Us

For questions regarding these Terms & Conditions or our services, please contact:

Mr Cool Services
Riyadh, Saudi Arabia
Phone: +966 505 574 260
Email: mrcoolservices.info@gmail.com
Website: mrcoolservices.cc

By booking or using our services, the customer acknowledges that they have had an opportunity to review these Terms & Conditions and agrees to be bound by the applicable terms, subject always to their rights under the laws and regulations of the Kingdom of Saudi Arabia.